Shipping policy

Shipping Policy

Order Processing Time

All orders are processed within 2 business days (excluding weekends and public holidays) after receiving your order confirmation email.

You will receive another notification once your order has been shipped.

Please note that processing times may be extended during high-volume periods, promotions, or holidays.

Shipping Time

Once your order has been processed and shipped, delivery typically takes up to 9 business days, depending on your location and local carrier conditions.

Estimated delivery time:

  • Processing: 2 business days

  • Shipping: up to 9 business days

  • Total estimated delivery: up to 11 business days

Delivery times are estimates only and not guaranteed.

Shipping Destinations

We ship worldwide. Shipping times may vary depending on the destination country, customs processing, and local postal services.

Shipping Costs

Shipping costs are calculated and displayed at checkout unless otherwise stated.

Customs duties, import taxes, or additional fees imposed by the destination country are the responsibility of the customer.

Customs, Duties & Taxes

Lovekeepcase is not responsible for customs delays or fees. Any customs duties, taxes, or import charges are determined by local authorities and must be paid by the customer.

Order Tracking

Once your order has shipped, you will receive a confirmation email containing your tracking number, if available.

Tracking updates may take 24–72 hours to appear after shipment.

Shipping Delays

Lovekeepcase is not responsible for delays caused by:

  • Shipping carriers

  • Customs clearance

  • Weather conditions

  • Force majeure events

  • Incorrect or incomplete shipping information provided by the customer

Once the order is handed over to the carrier, ownership and risk of loss pass to the customer.

Incorrect Shipping Information

Please ensure that your shipping address is complete and accurate. Lovekeepcase is not responsible for orders shipped to incorrect addresses provided by the customer.

If a package is returned due to an incorrect or incomplete address, the customer may be responsible for additional shipping fees.

Lost or Stolen Packages

Lovekeepcase is not responsible for lost or stolen packages once marked as delivered by the carrier.

If you believe your package is lost, please contact us at lovekeepcase@use.startmail.com, and we will assist you in filing a claim with the carrier when applicable.

Contact Information

For questions about shipping, please contact us at:
lovekeepcase@use.startmail.com